STORE RETURN POLICIES - FAQs
• Can I mail it in and get a refund sooner?
• No, returns by mail are not accepted for purchases made at a Columbia Sportswear store.
• What happens if I can’t get to a store within the 60 days?
• After the 60-day return period concludes, many of our products are covered by extended warranties and consumers may start the process at www.columbia.com or by calling 1-800-MA-BOYLE. In stores, we are happy to help connect consumers with the warranty service department to assist the consumer.
• No, returns by mail are not accepted for purchases made at a Columbia Sportswear store.
• What happens if I can’t get to a store within the 60 days?
• After the 60-day return period concludes, many of our products are covered by extended warranties and consumers may start the process at www.columbia.com or by calling 1-800-MA-BOYLE. In stores, we are happy to help connect consumers with the warranty service department to assist the consumer.
BUY ONE, GET ONE PROMOTION
Buy One Get One promotions will prorate the discount of the least expensive item across qualifying items. For every two qualifying items purchased, the discount on the second item of equal or lesser value will be prorated across both items on receipt. (See example receipt image below)
STORE RETURN POLICY
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit. Items returned without original receipt require a government issued photo ID and will receive a merchandise credit in the amount of the lowest price that the items were offered for sale within 60 days of return date. Columbia Sportswear reserves the right to limit returns or exchanges. Returns by mail are not accepted at any Columbia Sportswear store location. Purchases of irregular quality or defaced-label items are not eligible for return.
ONLINE RETURN POLICY
With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts. Items purchased using PayPal or Apple Pay must be returned online to receive credit to a PayPal or Apple Pay account. PayPal and Apple Pay items returned in-store will be refunded with a merchandise credit.
WARRANTY
Many of our products are covered by a Limited Warranty. For a copy of our Limited Warranty or to request warranty assistance, please visit Columbia.com, talk to a store manager, or call 1-800-MA-BOYLE.
SALES POLICY
Columbia Sportswear reserves the right to limit the number of items purchased. Purchases with intent for resale are prohibited.
PRICING NOTIFICATION
The higher price on our price tags refers to either the price the same Columbia product was offered at by Columbia in its own stores or its own online sites or by third party retailers, or the price at which a similar but not identical product was offered in any of these channels.